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Dispute Resolution with Call Recording
Spoken words cannot be proven unless recorded. Call recording can provide proof for telesales team, traders and for many other professions.
Effective dispute resolution process with call recording
Recording calls in the service sector can drastically reduce costs, when a service call is handled by multiple layers of operators and experts in your organization. We have met the market demand to integrate our recording solution with CRM and ticketing systems. Our SAP and Peregrine integration make it possible for our customers to have the recorded calls attached to the cases in their systems, for future reference.
Resolving disputes of verbal contracts
Documenting your verbal customer contacts will allow you to search for spoken words in your call database, and enabling you to voice-mine your massive collection of recorded calls to draw important market information from your customer relations. Your voice contracts should always be available for immediate retrieval even if your team is doing thousands of voice contracts weekly or daily.
The Verba solution for resolving disputes
Verba can record all calls silently or record only the agreement part of a call and store it with e.g. customer IDs connected to other business systems. This way the solution can help you execute your dispute resolution policies based on facts.
"We need to retrieve calls several times a week, search and playback is very easy. Sound quality is stunning."
"Your system was recommended by our Cisco integrator. We use one central system to record multiple remote locations. It just works."
"Your solution is almost too good, brokers and traders constantly use and rely on the playback facility as it is so simple to use."
"Using your BroadSoft compatible Service Provider Edition we are now able to offer professional call recording as a service to all our telephony customers."
"As a Cisco integrator, we are very happy with both your product and your company."
"Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability."
"Our banking customers are very satisfied with your system."
"We have found your solution on the net. Your product and support is really good, it properly solves our legal compliance and training requirements."