Visualized performance metrics

The Verba Recording System and the Verba Performance and Quality Management solution dashboards provide an at a glance view of agent performance and oother various metrics of the recording system for many individuals in an organization. They give companies a factual and timely window into performance, they help them identify anomalies that could turn into significant business issues, and provide an entry point for digging deeper into root causes.

Stunning, personalized information at your fingertips

  • Personalized dashboards
  • Visually compelling information widgets
  • 20+ built-in widget types (Call Activity, Quality Management)
  • Flexible date and time interval configuration with absolute and relative options
  • Detailed filtering on various fields
  • Chart and table display options
  • Configurable widget layouts
  • Open widget API (you can develop your own widget )


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