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Central call recording method utilizing RTP forking in Cisco environment
This Verba recording method utilizes special features of the Cisco Unified Communication Manager introduced in version 6.0. It integrates call recording and silent monitoring features into CUCM.
If an extension is configured for recording (the configuration is available in the CUCM), the CUCM instructs the phone to send the RTP streams related to a given call, directly to the recording server utilizing the built-in bridge of the phone. The recording system is connected to the CUCM via a SIP trunk to capture the signaling messages. Additional call detail information is obtained by using a JTAPI interface.
With Verba you can also use this technology for silent monitoring, without call recording.
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