| || |
Central call recording method utilizing RTP forking in Avaya environment
Using Avaya Communication Manager release 5.0 or higher, it is possible to register up to three devices against an extension; using earlier releases, only one device can be registered. The multiple registrations call recording method, that Verba Recording System is using, takes advantage of the multiple registrations capability to register a recording device against the actual extension at which calls are to be recorded. The application simply requests listening services and CM sends the duplicated stream of whatever comes and goes from the originally provisioned extension. The forked RTP comes to the recording server from the MedPro card. The duplication request takes up a MedPro license, but does not require conferencing resources or timeslots.
Click on the image to view it in larger size
*Avaya AES is required to provide call recording functionality
Thank you for submitting your request! A Verba Technologies representative will contact you soon.
I would like to know more - Please contact me
"We need to retrieve calls several times a week, search and playback is very easy. Sound quality is stunning."
"Your system was recommended by our Cisco integrator. We use one central system to record multiple remote locations. It just works."
"Your solution is almost too good, brokers and traders constantly use and rely on the playback facility as it is so simple to use."
"Using your BroadSoft compatible Service Provider Edition we are now able to offer professional call recording as a service to all our telephony customers."
"As a Cisco integrator, we are very happy with both your product and your company."
"Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability."
"Our banking customers are very satisfied with your system."
"We have found your solution on the net. Your product and support is really good, it properly solves our legal compliance and training requirements."