Call Recording for Mystery Shopping
Verba runs call recording solutions for mystery shopping in many countries. Our mystery shopping solutions provide seamless call recording without increasing the complexity of mystery shopping operations.
Quality assurance using call recording
The goal of mystery shopping efforts is to increase service quality in customer facing services. Adding call recording to phone based mystery shopping is a natural enhancement of the mystery shopping process. Both mystery shoppers and customer organizations get better visibility of the whole process.
Integrated approach: call recording is a part of your solution
The Verba recording solution provides simple and open programming interfaces that allow our customers to integrate call recording into their mystery shopping operations business. Having call recording integrated into the solution your mystery shopping agents already use lowers training costs and ease the adoption of this new technology.
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"We need to retrieve calls several times a week, search and playback is very easy. Sound quality is stunning."
"Your system was recommended by our Cisco integrator. We use one central system to record multiple remote locations. It just works."
"Your solution is almost too good, brokers and traders constantly use and rely on the playback facility as it is so simple to use."
"Using your BroadSoft compatible Service Provider Edition we are now able to offer professional call recording as a service to all our telephony customers."
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"Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability."
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