Verba Customers

Call Recording for Mystery Shopping

Verba runs call recording solutions for mystery shopping in many countries. Our mystery shopping solutions provide seamless call recording without increasing the complexity of mystery shopping operations.

Quality assurance using call recording

The goal of mystery shopping efforts is to increase service quality in customer facing services. Adding call recording to phone based mystery shopping is a natural enhancement of the mystery shopping process. Both mystery shoppers and customer organizations get better visibility of the whole process.

Integrated approach: call recording is a part of your solution

The Verba recording solution provides simple and open programming interfaces that allow our customers to integrate call recording into their mystery shopping operations business. Having call recording integrated into the solution your mystery shopping agents already use lowers training costs and ease the adoption of this new technology.


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